bk99bd Privacy Policy

bk99bd ("we", "us", "our") operates the online casino and sports betting platform accessible at bk99bd.pro. This Privacy Policy describes the types of personal data we collect from players and visitors in Bangladesh, the purposes for which we process that data, how we protect it, and the rights available to you in relation to your personal data.

This Policy applies to all individuals who register an account on the bk99bd platform, visit bk99bd.pro, or interact with bk99bd through any supported communication channel. By registering an account or continuing to use the bk99bd platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy is to be read alongside our Terms & Conditions, which govern the overall player-platform relationship and are available at bk99bd.pro/terms-conditions.

2.1 Data Provided Directly by You

When you register a bk99bd account or interact with our platform, we collect data that you provide directly, including:

• Identity data: Full legal name, date of birth, and National Identity Card (NID) number (where provided for verification purposes).
• Contact data: Mobile phone number registered to your bKash, Nagad, Rocket, or Upay account; email address (if provided).
• Address data: Residential address in Bangladesh, including division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh ).
• Account credentials: Username and encrypted password used to access your bk99bd account.
• Payment data: Mobile financial service account details (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. We do not store full card numbers or mobile banking PINs.
• Communications data: The content of any messages you send to bk99bd support, including support tickets, complaints, and feedback submissions.

2.2 Data Collected Automatically

When you access bk99bd.pro, certain technical data is collected automatically by our platform systems:

• Device and browser data: Device type, operating system, browser type and version, screen resolution, and language settings.
• Connection data: IP address, approximate geographic location derived from IP, internet service provider (ISP), and connection timestamp.
• Usage data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths within the platform.
• Cookie data: Data stored via cookies and similar tracking technologies as described in Section 8 of this Policy.

2.3 Data Received from Third Parties

In certain circumstances bk99bd may receive personal data about you from third-party sources, including:

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, and Upay to verify deposit and withdrawal status.
• Identity verification services: Confirmation responses from identity verification providers used during KYC (Know Your Customer) checks.
• Fraud prevention partners: Risk signals from third-party fraud detection services used to protect the integrity of the bk99bd platform.
• Game providers: Session and game-round data from studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, where required to resolve disputes or verify game outcomes.

3.1 Account Management and Service Delivery

The primary purpose for which bk99bd processes your personal data is to provide you with a fully functional betting and casino account. This includes creating and maintaining your account, processing deposits and withdrawals via bKash, Nagad, Rocket, or Upay, authenticating your login sessions, and delivering game results and betting history to your account dashboard.

3.2 Identity and Age Verification

bk99bd is required to verify that all players are at least 21 years of age before permitting real-money wagering. Your identity data, including your name, date of birth, and NID (where submitted), is processed for this purpose. Verification may also be triggered prior to processing a withdrawal request or following a period of elevated account activity, in line with standard responsible gaming and fraud prevention practice.

3.3 Payment Processing

Financial data is processed to execute deposit and withdrawal transactions via your registered mobile financial service. bk99bd retains transaction records for a minimum of five (5) years for accounting and regulatory compliance purposes. Payment data is shared with your chosen payment service provider only to the extent necessary to complete the transaction.

3.4 Fraud Prevention and Platform Security

Technical and usage data, including IP address, device fingerprint, and betting patterns, is processed to detect and prevent fraudulent account activity, collusion, bonus abuse, and money laundering. Where suspicious activity is identified, bk99bd may share relevant data with law enforcement authorities in Bangladesh without prior notice to the account holder.

3.5 Responsible Gaming Monitoring

bk99bd uses account usage data — including session length, deposit frequency, and wagering patterns — to monitor for signs of problem gambling behaviour. Where such indicators are detected, bk99bd may proactively contact the player with information about responsible gaming tools, including deposit limits, session alerts, and self-exclusion. This processing is carried out in the interest of player wellbeing.

3.6 Customer Support

Communications data submitted through support channels is retained and processed to resolve queries, complaints, and disputes. Support records are kept for a minimum of two (2) years to allow follow-up on unresolved matters and to support quality assurance activities.

3.7 Marketing Communications

Where you have expressly opted in to receive promotional communications, bk99bd may use your contact data to send you information about new games, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before that withdrawal.

3.8 Platform Improvement

Aggregated and anonymised usage data is analysed to improve the performance, design, and game selection of the bk99bd platform. This analysis does not identify individual players and is used solely to enhance the overall user experience.

bk99bd processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the player account agreement, including account creation, payment processing, and game delivery.
• Legitimate interests: Processing carried out to protect the security and integrity of the bk99bd platform, prevent fraud, and monitor for responsible gaming concerns, where these interests are not overridden by the player's rights.
• Consent: Processing for marketing communications, where you have actively opted in. Consent may be withdrawn at any time.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations and age verification requirements.

5.1 Third-Party Service Providers

bk99bd shares personal data with a limited number of third-party service providers who assist us in operating the platform. These providers are contractually bound to process your data only on bk99bd's instructions and in accordance with this Privacy Policy. Categories of provider include: payment processing services (bKash, Nagad, Rocket, Upay), identity verification providers, game content studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi), platform hosting and infrastructure providers, and customer support tooling providers.

5.2 Law Enforcement and Legal Obligations

bk99bd may disclose personal data to law enforcement agencies, government bodies, or regulatory authorities in Bangladesh where required to do so by applicable law, court order, or legal process. bk99bd will endeavour to notify affected players of such disclosures where permitted by law to do so, but is not obligated to provide advance notice where doing so would prejudice the purpose of the disclosure.

5.3 Business Transfers

In the event that bk99bd undergoes a business restructuring, merger, or acquisition, player personal data may be transferred to the acquiring or successor entity as part of that transaction. Players will be notified of any material change to the data controller's identity prior to the transfer taking effect.

5.4 No Sale of Personal Data

bk99bd does not sell, rent, lease, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. This is an unconditional commitment.

bk99bd retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Account data (active accounts): Retained for the lifetime of the account and for five (5) years following account closure.
• Financial transaction records: Retained for a minimum of five (5) years to satisfy accounting and anti-money laundering compliance requirements.
• Identity verification documents: Retained for five (5) years following the completion of the KYC process or account closure, whichever is later.
• Customer support communications: Retained for two (2) years following the resolution of the relevant matter.
• Technical and usage logs: Retained for twelve (12) months on a rolling basis, then deleted.
• Marketing consent records: Retained until consent is withdrawn, and for two (2) years thereafter as evidence of the consent transaction.

Where retention beyond these periods is required by applicable Bangladeshi law, bk99bd will retain the relevant data for the legally mandated period and delete it promptly upon expiry of that obligation.

As a player on the bk99bd platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact bk99bd at [email protected] with the subject line "Privacy Rights Request" and your registered account username. bk99bd will respond to all valid requests within ten (10) business days.

7.1 Right of Access

You have the right to request a copy of the personal data that bk99bd holds about you, together with information about how that data is being processed and the purposes for which it is used.

7.2 Right to Rectification

If you believe that personal data bk99bd holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. bk99bd will action valid rectification requests within five (5) business days of receipt.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis exists), or where the data has been processed unlawfully. Please note that certain data — particularly financial records and identity verification data — must be retained to satisfy legal obligations and cannot be deleted on request.

7.4 Right to Restrict Processing

You have the right to request that bk99bd restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while an objection to processing is being considered.

7.5 Right to Object to Marketing

You have the unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, bk99bd will cease all marketing communications to the relevant contact details within forty-eight (48) hours.

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. bk99bd uses cookies and similar tracking technologies (including local storage and session storage) to operate essential platform functions, analyse platform usage, and — where you have consented — deliver personalised content and promotions.

8.2 Categories of Cookies Used by bk99bd

• Essential cookies: Required for core platform functionality, including maintaining your login session and remembering your account preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated data about how players navigate and interact with bk99bd.pro. This data helps us improve platform performance and user experience.
• Security cookies: Used to detect and prevent fraudulent access attempts, enforce session timeouts, and protect account integrity.
• Preference cookies: Store your non-essential preferences, such as interface settings, to improve your experience on return visits.

8.3 Managing Cookies

Most web browsers and mobile devices allow you to control cookies through their settings. You can configure your browser to block or delete cookies, although disabling essential cookies will impair or prevent your ability to use the bk99bd platform. Guidance on managing cookie settings is available through your specific browser's help documentation.

bk99bd implements a range of technical and organisational measures to protect player personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bk99bd.pro.
• Encrypted storage of sensitive account credentials; passwords are never stored in plain text.
• Role-based access controls limiting bk99bd staff access to personal data on a strict need-to-know basis.
• Regular security assessments and platform vulnerability reviews.
• Automated fraud detection systems monitoring for anomalous account activity in real time.

While bk99bd takes data security seriously and invests in industry-standard protections, no internet transmission or electronic storage method is completely secure. In the unlikely event of a data breach that poses a material risk to your rights, bk99bd will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

The bk99bd platform is strictly restricted to individuals who are 21 years of age or older. bk99bd does not knowingly collect or process personal data from persons under the age of 21. If bk99bd becomes aware that an account belongs to a person under 21, the account will be immediately closed, any funds returned via the registered payment method, and all personal data associated with the account will be deleted within thirty (30) days of discovery.

If you have reason to believe that a minor has accessed the bk99bd platform or submitted personal data, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

For all privacy-related enquiries, data access requests, or concerns about how bk99bd handles your personal data, please contact our support team using the details below. All privacy communications should include your registered username and a clear description of your request.

• Email: [email protected]
• Subject line: Privacy Rights Request
• Response time: Within 10 business days
• Availability: 24/7 · Bangladesh Standard Time (BST, UTC+6)